Elevate Your Customer Service with Customized Scripts
Customer service scripts are a crucial aspect of any business, as they provide a consistent and efficient way for employees to handle...
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nice2chat
- Jan 20
- 2 min
Important questions to ask providers of outsourced customer service
If you have decided that your company needs to expand in customer service and your are looking for a third party provider, it is crucial...
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nice2chat
- Dec 21, 2022
- 2 min
Outsourcing CS is the right strategy for your business
Looking to scale your company without the added costs? Well…we're here to tell you that outsourcing customer service can provide a...
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nice2chat
- Dec 19, 2022
- 3 min
Tips to cover customer support this holiday season
Are you working on customer support these holidays? We know that this season is hard to keep up with customer influx, but providing great...
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nice2chat
- Dec 15, 2022
- 3 min
5 best practices for customer service for e-commerce
Customer service is crucial if you have an online store, it could determine if your customers return or not, so investing and preparing...
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nice2chat
- Oct 31, 2022
- 4 min
7 tips to handle your customer service like a pro during Black Friday deals
Black Friday / Cyber Monday (BFCM) is coming and we know that it can be a stressful time of year for companies and clients alike. As...
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nice2chat
- Sep 6, 2022
- 6 min
Why You Need to Add SMS as a Support Channel to Gorgias
If you're looking for a solution that allows you to use SMS for your customer service channel you should check out the Gorgias platform!
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nice2chat
- Apr 20, 2022
- 4 min
How to Write with Empathy: 6 Customer Service Tips
Showing empathy starts with understanding your customer's situation and putting yourself in their shoes. The more you can feel what they...
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nice2chat
- Feb 3, 2022
- 3 min
Top 5 Reasons Why Your Ecommerce Business Needs to Offer Customer Service after Closing
As your business grows, it’s important for you to make a list of priorities to help direct the growth of the company. This often leads to...
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nice2chat
- Sep 29, 2021
- 2 min
Did we really just start a blog about help desks and bad customer service? We sure did!
In our blog we review the best customer service software. We know because we've used them all. We'll also share some really bad experiences.
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