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For Shopify, Magento, and BigCommerce Stores
As a Gorgias Premier Partner, our Customer Service Agents know the ins and outs of Gorgias including macros, rules, updating orders, and responding quickly to your most common issues like “where’s my order?”; plus our flexible pricing with shared agents is perfect for any-sized business. Let us put our +25 years of experience to service your customers and we'll get started in as little as 7 days.
All our plans include
Coverage
Everywhere
Our agents connect with your customers through all available channels like chat, email, phone, whatsapp and social media
Agent
Training
We are experts in Gorgias so our agents are trained in everything from macros to automations before answering their first message on your behalf.
QUality Assurance
We monitor and calibrate with our team daily to ensure that all customer interactions meet and exceed your standards and match your brand voice.
Account
Management
Your dedicated account manager works closely with you to ensure that your operation runs efficiently and productively from day one
Upfront Pricing, Just Like Us
We are transparent about our pricing, and we offer instant estimates, so you can get your project started as soon as possible.
Shared Agents
Nights and Weekends
$1,250
USD / monthly
If you already have an in-house operation during the day but want to expand your coverage, our shared agents can help you realize that goal at an attainable rate.
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Schedule: 5 pm to 9 pm PST, Monday to Friday, and 9 am to 5 pm PST, Saturdays and Sundays.
Our helpful and detailed-oriented service agents are skilled and trained to use Gorgias to answer the most common questions from your customers including:
PRESALE
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Upsell
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Product descriptions
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Return policy
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Shipping options
ORDERS
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Order status
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Order confirmations
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Product
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recommendations
POSTSALE
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Cross-sell
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Cancellations
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Partial refunds
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Founder’s Note
Throughout the years of working with multiple CRMs,
we came across this wonderful and easy-to-use tool called Gorgias. A fantastic multi-channel tool that works seamlessly with some of the industry-leading eCommerce systems, such as Shopify, Magento, and BigCommerce. Because of this, we started a relationship with the company that has grown to the point where now we're proud to call ourselves a Gorgias Premier Partner.
This has been a game changer for us, allowing nice2chat to spawn incredibly friendly pricing models for users of this platform. This partnership has allowed us to know Gorgias at a profound level, giving us the confidence to call ourselves experts of the system and allowing nice2chat to help your company maximize its use as part of our plans at no extra charge,
in such subjects as:
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Automation
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Rules and Macros
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Integrations
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Use of all channels in the platform
If you happen to be using Gorgias or if you are pondering what CRM to use for your company, we'd love to show you how we can help.