Customer support agents for your Shopify store.
Shared agent coverage from $500 / mo.
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Unanswered messages =
lost sales
Struggling to keep up with messages from your customers is a good problem to have until it isn’t and at the end of the day a late reply could mean a lost sale.
With our Human Cloud customer service model, our (human) hero agents will be ready to answer all messages on your behalf on Social Media, Live chat and Email.
We'll get started in just one week!
LET's Chat
So we can understand your business better and answer all your questions.
Train US
In our implementation session, we'll document the details of your store.
Sync UP
Instantly connect to Shopify in under a minute to have customer and order history at our agents’ fingertips.
Let's GO
We begin replying to your customers and helping you improve sales.
We'll clean up your inbox ...and your chat box.
Upfront Pricing, Just Like Us
We are transparent about our pricing, and we offer instant estimates, so you can get your project started as soon as possible.
Shared Agents
Business Hours
$1,350
USD / monthly
Our shared agents specialize in startup operations with low interaction volume, so they may handle 2 to 3 companies at a time, while still being able to provide awesome response rates.
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Schedule: 8 am to 5 pm PST, Monday to Friday.
Dedicated Agents
Business Hours
$2,350
USD / monthly
Ready to take that next step forward and have an exclusive agent for your business?
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48 weekly hours with 1 rest day.
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You decide what hours they should cover, from 6 am to 8 pm PST.
Shared Agents
Nights and Weekends
$1,250
USD / monthly
If you already have an in-house operation during the day but want to expand your coverage, our shared agents can help you realize that goal at an attainable rate.
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Schedule: 5 pm to 9 pm PST, Monday to Friday, and 9 am to 5 pm PST, Saturdays and Sundays.
Dedicated Agents
Nights and Weekends
$1,750
USD / monthly
Want to expand your coverage with an agent that works just for you? We can help you set that up at a very low cost in this pre-planned model
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5 pm to 9 pm PST, Monday to Friday, and 9 am to 5 pm PST, Saturdays and Sundays.
Social Media, Live Chat & Email.
Our helpful and detailed-oriented service agents are skilled and trained to answer the most common questions from your customers including:
PRESALE
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Upsell
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Product descriptions
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Return policy
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Shipping options
ORDERS
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Order status
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Order confirmations
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Product
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recommendations
POSTSALE
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Cross-sell
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Cancellations
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Partial refunds
Faster resolutions for your customers
With nice2chat 👍
Very responsive to messages
100% response rate, 5-min response time
Without nice2chat 👎
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Typically replies within a few hours
Message Now