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Customer support agents for your Shopify store.
starting at $350 / mo.

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Social Media, Live Chat & Email.

Our helpful and detailed-oriented service agents are skilled and trained to answer the most common questions from your customers including:
 

PRESALE

  • Upsell

  • Product descriptions

  • Return policy

  • Shipping options

ORDERS

  • Order status

  • Order confirmations

  • Product recommendations

POSTSALE

  • Cross-sell

  • Cancellations

  • Partial refunds

We'll clean up your inbox ...and your chat box.

Pricing Plans

Our plans are designed to work and grow with your Shopify store. Our simple no-surprise pricing is perfect for any-sized business and takes all incoming messages off of your plate.

Basic

60 conversations included

$5 for additional conversations

Monthly:

$350

Standard

125 conversations included

$3 for additional conversations

Monthly:

$500

Pro

350 conversations included

$2 for additional conversations

Monthly:

$1,000

We recommend estimating your monthly conversations by dividing your monthly visitors by 8% (this is the expected contact rate for Shopify stores). So if you have 1,000 visitors, expect 125 conversations

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What's included?
  • Agent Management, Payroll and Training

  • Quality Assurance and Reporting

  • 9-5 PM CST weekday coverage

  • 5-10 min response time

  • 100% response rate 

  • Best-in-class software license

 

Options:

  • Extended hours

  • Weekends

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Unanswered messages = lost sales

Struggling to keep up with messages from your customers is a good problem to have until it isn’t and at the end of the day a late reply could mean a lost sale.

With our Human Cloud customer service model, our (human) heroe agents will be ready to answer all messages on your behalf on Social Media, Live chat and Email. 

Which store would your customers want to buy from?

With nice2chat

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Without nice2chat

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We'll get started in just one week!

LET's Chat

So we can understand your business better and answer all your questions.

Train US

In our implementation session, we'll document the details of your store.

Sync UP

Instantly connect to Shopify in under a minute to have customer and order history at our agents’ fingertips.

Let's GO

We begin replying to your customers and help you improve sales.