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Customer service in e commerce
with Intercom experts
 

Add up to 20 agents in just 7 days

Superhero customer service agents for your Startup
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Get the most out of Intercom with nice2chat

As experts in Intercom, we have the knowledge and experience to help you take advantage of every Intercom’s features. 

Our team stays up-to-date on all the latest functions of this fantastic CRM, ensuring that our clients are always equipped with the best solutions. In addition, we offer exceptional customer service for business providing personalized support and assistance every step of the way.

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We'll get started in just one week!

LET's Chat

So we can learn about your business and answer your questions.

Train US

In our implementation session, we'll document the details of your store to improve your customer satisfaction.

Let's GO

Let our team take care of all your customer service needs so you can focus on improving your business

Upfront Pricing, Just Like Us

We are transparent about our pricing, and we offer instant estimates, so you can get your project started as soon as possible. 

Shared Agents
Business Hours

$1,350

USD / monthly

Our shared agents specialize in startup operations with low interaction volume, so they may handle 2 to 3 companies at a time, while still being able to provide awesome response rates.

  • Schedule: 8 am to 5 pm PST, Monday to Friday.
     

Dedicated Agents
Business Hours

$2,350

USD / monthly

Ready to take that next step forward and have an exclusive agent for your business?

  • 48 weekly hours with 1 rest day.

  • You decide what hours they should cover, from 6 am to 8 pm PST.

Shared Agents
Nights and Weekends

$1,250

USD / monthly

If you already have an in-house operation during the day but want to expand your coverage, our shared agents can help you realize that goal at an attainable rate.

  • Schedule: 5 pm to 9 pm PST, Monday to Friday, and 9 am to 5 pm PST, Saturdays and Sundays.

Dedicated Agents
Nights and Weekends

$1,750

USD / monthly

Want to expand your coverage with an agent that works just for you? We can help you set that up at a very low cost in this pre-planned model

  • 5 pm to 9 pm PST, Monday to Friday, and 9 am to 5 pm PST, Saturdays and Sundays.

Estimate your monthly conversations by dividing your visitors by 8% (this is the expected contact rate for Shopify stores). So if you have 1,000 monthly visitors, expect 125 conversations.

Plans
What's included?

100% response rates

8-5 PM PT Mon-Fri coverage through shared Agents

Agent Management and Training

Extended hours

Weekend coverage

Social Media, Live Chat & Email.

Our helpful and detailed-oriented service agents are skilled and trained to use Gorgias to answer the most common questions from your customers including:
 

PRESALE

  • Upsell

  • Product descriptions

  • Return policy

  • Shipping options

ORDERS

  • Order status

  • Order confirmations

  • Product

  • recommendations

POSTSALE

  • Cross-sell

  • Cancellations

  • Partial refunds

Faster resolutions for your customers

With nice2chat 👍

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Very responsive to messages
100% response rate, 5-min response time

Without nice2chat 👎

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Typically replies within a few hours
Message Now

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