For Shopify, Magento, and BigCommerce Stores
As a Gorgias Premier Partner, our Customer Service Agents know the ins and outs of Gorgias including macros, rules, updating orders and responding quickly to your most common issues like “where’s my order?”; plus our flexible pricing with shared agents is perfect for any-sized business. Let us put our +25 years of experience to service your customers and we'll get started in as little as 7 days.
We'll clean up your inbox ...and your chat box.
Exclusive Pricing for Gorgias Users
Pay per conversation with a very low monthly minimum (just like Gorgias) when you outsource your customer service to nice2chat. Includes 8am-5pm PT Mon-Fri coverage through shared Agents.
Estimate your monthly conversations by dividing your visitors by 8% (this is the expected contact rate for Shopify stores). So if you have 1,000 monthly visitors, expect 125 conversations.
What's included?
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100% response rate
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8-5 PM PT Mon-Fri coverage through shared Agents
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Agent Management and Training
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Quality Assurance and Reporting
Also available:
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Extended hours
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Weekend coverage
Social Media, Live Chat & Email.
Our helpful and detailed-oriented service agents are skilled and trained to use Gorgias to answer the most common questions from your customers including:
PRESALE
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Upsell
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Product descriptions
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Return policy
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Shipping options
ORDERS
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Order status
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Order confirmations
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Product recommendations
POSTSALE
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Cross-sell
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Cancellations
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Partial refunds
We'll get started in just one week!
Train US
In our implementation session, we'll document the details of your store.
Sync UP
Instantly connect to Shopify in under a minute to have customer and order history at our agents’ fingertips.
Let's GO
We begin replying to your customers and help you improve sales.