As this is our first review of customer service platforms, we’re starting with the best help desk for Shopify stores simply because of its popularity. According to a report by Oberlo, there are 2.3M Shopify stores in the US - that’s an industry-leading 29% share!
If you own a Shopify store or are looking to launch one soon, then you need the best help desk on the market. Gorgias is an all-inclusive omnichannel help desk that will help you grow your Shopify store. With features like email marketing, customer activity stream, and order management, we think it’s a must for Shopify store owners. To help you make a smart decision when it comes to picking out your next help desk software, our team compiled the top 3 reasons why we like Gorgias for your Shopify store:
A true omnichannel means that you don’t have to toggle between tabs to answer messages and Gorgias delivers on live chat, email, text, and social media posts and ads. Where Gorgias truly stands out is through the deepest integration with Shopify we’ve seen. What this means is that you don’t have to leave your Gorgias helpdesk to see the details of the last order, to send an update on shipping, to update a shipping address, or to issue a partial refund.
Macros and Rules
How many times a day do you have to answer “where’s my order?”. Gorgias brilliantly uses AI to detect intent and uses templates (Macros and Auto Responders) to automate your most common replies. You also very easily personalize these messages to your brand’s tone and voice. These shortcuts alone will save you so much time from your day and make your customer service experience better than your competitor stores.
Gorgias is also one of the easiest and fastest tools to migrate into. You connect your store instantly. Seriously, faster than instant soup, then it will start syncing your store order history and customer history at a rate of 3,000 customers per hour. Then, all this information will be shown on Gorgias. This means you don’t have to start from scratch or have to be managing two systems at the same time like with other tools. Gorgias coming in clutch with all these time-saving features.
Could be better
Now, we did promise to provide a genuine recap of this help desk which wouldn’t be complete without something we don’t like. That one thing that can be improved is the design of the user interface. For us, it could look a bit sleeker to reflect the time-saving nature of Gorgias.
Hope you found our recap useful as we know that it can be difficult to find a help desk for your Shopify store. We think Gorgias is the best option because of its deep integration with Shopify and other apps, as well as macros and rules that answer common issues faster than any other help desk on the market. If you’re ready to take control of your customer messages from start to finish, check them out today! nice2chat