Case study

Our best success story

Background

An industry-leading financial services company needed to efficiently scale their customer service while refocusing on driving business.

Challenge

High-touch industry.
Complex service offering.

solution

No calls. Handle inbound inquiries by text, chat, social and email.

  • 20% increase in business

  • Reduced Customer Service expenses by 4x

  • 2x faster time-to-resolution

  • 240 K cases handled without any OB calls

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