Customer Service for the digital era.
We manage your digital channels (chat, email, social and text) and in the process, help you improve response times, resolution times and costs by using technology, process improvements and humans.
Faster resolutions + reduced costs = happy customers
We exist to help small and mid-size companies solve scaling and managing digital customer service functions.
On your own, it will be hard and expensive. Let us put our 25+ years of experience to work for you - without losing control.
Lead customers to happiness
Give customers what they want – quick and easy resolutions to their issues. nice2chat Support helps you provide personalized support when and where they need it, so customers stay happy, and problems turn into profit.
What you get with us
On-demand Superhero Agents
Our unique approach is not only what differentiates us, but also what makes us successful. Need 24/7 coverage? Regular business hours? Have 100's of SKUs? Or a complex service? Have peaks and valleys? We'll help drive down your costs and help increase sales in the process.