Elevate Your Customer Service with Customized Scripts
Customer service scripts are a crucial aspect of any business, as they provide a consistent and efficient way for employees to handle...
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nice2chat
- Jan 26
- 2 min
Best practices for training customer service employees
Training customer service employees is an essential aspect of any business strategy, as it helps ensure that the team has the necessary...
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nice2chat
- Jan 20
- 2 min
Important questions to ask providers of outsourced customer service
If you have decided that your company needs to expand in customer service and your are looking for a third party provider, it is crucial...
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nice2chat
- Jan 18
- 2 min
Companies that benefit from outsourced customer service
Outsourcing customer service can be a good strategy to grow your business and work on a variety of channels, including phone, email,...
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nice2chat
- Jan 12
- 2 min
Factors to evaluate providers for customer service
When it comes to finding the right provider for your customer service needs, there are a lot of factors to consider with an outsourced...
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nice2chat
- Jan 4
- 3 min
5 tips to plan your customer service for 2023
Are you looking for ways to improve your customer service for 2023? If so, you're in the right place! In this blog post, we'll share some...
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nice2chat
- Dec 26, 2022
- 2 min
CRM tips for your e-commerce business
Is your business ready to take a big leap? One of the very first steps would be to have a dependable and professional CRM for your...
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nice2chat
- Dec 21, 2022
- 2 min
Outsourcing CS is the right strategy for your business
Looking to scale your company without the added costs? Well…we're here to tell you that outsourcing customer service can provide a...
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nice2chat
- Dec 19, 2022
- 3 min
Tips to cover customer support this holiday season
Are you working on customer support these holidays? We know that this season is hard to keep up with customer influx, but providing great...
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nice2chat
- Dec 15, 2022
- 3 min
5 best practices for customer service for e-commerce
Customer service is crucial if you have an online store, it could determine if your customers return or not, so investing and preparing...
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nice2chat
- Dec 12, 2022
- 3 min
Gorgias is the right helpdesk for Shopify stores
Gorgias is the best helpdesk for Shopify stores
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nice2chat
- Dec 9, 2022
- 2 min
5 Benefits of outsourcing CS this holiday season
The holiday season is a time when many businesses see a surge in sales. If you're an ecommerce business, this is the time of year when...
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nice2chat
- Dec 1, 2022
- 4 min
10 things to do between Black Friday and Christmas for your Shopify store
Top 10 things to do between Black Friday and Christmas for Shopify Stores
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nice2chat
- Nov 25, 2022
- 5 min
10 tips for launching a successful eCommerce business
Starting an eCommerce business can be a daunting task. There are so many things to think about – from creating a website and selecting...
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nice2chat
- Nov 4, 2022
- 5 min
5 ways to get the most out of your Zendesk Suite plan.
Being part of the contact center industry for almost 2 decades now, one thing that we consistently see and does not change is the...
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nice2chat
- Oct 31, 2022
- 4 min
7 tips to handle your customer service like a pro during Black Friday deals
Black Friday / Cyber Monday (BFCM) is coming and we know that it can be a stressful time of year for companies and clients alike. As...
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nice2chat
- Sep 6, 2022
- 6 min
Why You Need to Add SMS as a Support Channel to Gorgias
If you're looking for a solution that allows you to use SMS for your customer service channel you should check out the Gorgias platform!
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nice2chat
- Apr 20, 2022
- 4 min
How to Write with Empathy: 6 Customer Service Tips
Showing empathy starts with understanding your customer's situation and putting yourself in their shoes. The more you can feel what they...
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nice2chat
- Feb 3, 2022
- 3 min
Top 5 Reasons Why Your Ecommerce Business Needs to Offer Customer Service after Closing
As your business grows, it’s important for you to make a list of priorities to help direct the growth of the company. This often leads to...
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nice2chat
- Dec 7, 2021
- 3 min
Why you need a budget to solve customer service issues
Real case scenario that exemplifies why you need a budget to solve customer problems
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