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Iselle Melendez

10 tips for launching a successful eCommerce business

Starting an eCommerce business can be a daunting task. There are so many things to think about – from creating a website and selecting...

Iselle Melendez

5 ways to get the most out of your Zendesk Suite plan.

Being part of the contact center industry for almost 2 decades now, one thing that we consistently see and does not change is the...

Iselle Melendez

7 tips to handle your customer service like a pro during Black Friday deals

Black Friday / Cyber Monday (BFCM) is coming and we know that it can be a stressful time of year for companies and clients alike. As...

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Why You Need to Add SMS as a Support Channel to Gorgias

If you're looking for a solution that allows you to use SMS for your customer service channel you should check out the Gorgias platform!

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How to Write with Empathy: 6 Customer Service Tips

Showing empathy starts with understanding your customer's situation and putting yourself in their shoes. The more you can feel what they...

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Top 5 Reasons Why Your Ecommerce Business Needs to Offer Customer Service after Closing

As your business grows, it’s important for you to make a list of priorities to help direct the growth of the company. This often leads to...

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Why you need a budget to solve customer service issues

Real case scenario that exemplifies why you need a budget to solve customer problems

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3 reasons to get Gorgias for your Shopify store.

Gorgias help desk review: 3 reasons why you should get Gorgias if you own a Shopify Store.

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Did we really just start a blog about help desks and bad customer service? We sure did!

In our blog we review the best customer service software. We know because we've used them all. We'll also share some really bad experiences.